Privacy Policy
The Orlando Group LLC - Events And Webinars Playbooks
Last Updated: November 18, 2025
1. Introduction
The Orlando Group LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use our Events and Webinars Playbooks.
By purchasing our products, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you purchase our playbooks, we collect:
- Name
- Email address
- Company/organization name (if provided)
- Billing information (processed securely through our payment processor)
2.2 Payment Information
We use Lemon Squeezy as our payment processor. Lemon Squeezy collects and processes your payment information directly. We do not store complete credit card or payment details on our servers. Please review Lemon Squeezy's privacy policy for information about their data practices.
2.3 Automatically Collected Information
We may collect certain information automatically when you visit our website, including:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
- Referring website
2.4 Analytics And Tracking (Future Use)
We may implement analytics tools such as Google Analytics to understand how visitors interact with our website. If implemented, these tools may use cookies and similar technologies. We will update this policy accordingly.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your purchase
- Deliver digital products via email
- Provide customer support
- Send transactional emails (purchase confirmation, download links)
- Respond to inquiries and requests
- Process refund requests
- Improve our products and services
- Comply with legal obligations
We will NOT use your information to:
- Send unsolicited marketing emails (unless you opt-in)
- Sell or rent your information to third parties
- Share your information for third-party marketing purposes
4. Disclosure Of Your Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Lemon Squeezy (payment processing)
- Google Workspace (email communication)
- Web hosting providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Protection of our rights and property
- Prevention of fraud or illegal activity
- Protection of safety of our users or the public
4.3 Business Transfers
If The Orlando Group LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email of any such change in ownership.
4.4 With Your Consent
We may share your information for purposes not described in this policy with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our products and services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain purchase information for seven (7) years for accounting and tax purposes. You may request deletion of your information as described in Section 7.
6. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access And Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate.
7.2 Deletion
You may request deletion of your personal information, subject to certain legal exceptions (e.g., records required for tax purposes).
7.3 Data Portability
You may request a copy of your personal information in a structured, commonly used format.
7.4 Opt-Out
If we send marketing communications in the future, you may opt out at any time by clicking the unsubscribe link in emails or contacting us directly.
7.5 California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion.
7.6 European Residents
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction of processing, data portability, and objection.
To exercise any of these rights, contact us at support@theorlandogroup.com.
8. Cookies And Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device.
Types of cookies we may use:
- Essential cookies (required for website functionality)
- Analytics cookies (if implemented in the future)
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
9. Third-Party Links
Our website or playbook materials may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children'S Privacy
Our products are intended for business use by individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our products, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
12. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date.
If we make material changes, we will notify you by email or prominent notice on our website. Your continued use of our products after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Orlando Group LLC
Email: support@theorlandogroup.com
For privacy-specific inquiries or to exercise your privacy rights, please use the subject line "Privacy Request" in your email.
14. Data Protection Officer
For questions regarding data protection and privacy compliance, you may contact:
The Orlando Group LLC
Email: support@theorlandogroup.com
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Acknowledgment
By Purchasing Our Playbooks, You Acknowledge That You Have Read This Privacy Policy, Understand It, And Consent To Our Collection, Use, And Disclosure Of Your Information As Described Herein.
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