Refund Policy
The Orlando Group LLC - Events And Webinars Playbooks
Last Updated: November 18, 2025
14-Day Money-Back Guarantee
At The Orlando Group LLC, we stand behind the quality and value of our Events and Webinars Playbooks. We want you to be completely satisfied with your purchase.
Refund Terms
We offer a 14-day money-back guarantee on all playbook purchases.
If the playbooks are not the right fit for your team or do not meet your expectations, you may request a full refund within 14 days of your purchase date.
How To Request A Refund
To request a refund:
1. Send An Email To: support@theorlandogroup.com
2. Include Your Name, Purchase Date, And Order Confirmation Number
3. Briefly State That You Would Like To Request A Refund
That's it. No questions asked. No lengthy forms or justifications required.
Refund Processing
Once we receive your refund request:
- We will confirm receipt of your request within 1 business day
- Your refund will be processed within 3-5 business days
- The refund will be issued to your original payment method
- Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
After The 14-Day Window
After 14 days from your purchase date, all sales are final.
We encourage you to review the playbook materials promptly upon purchase to determine if they meet your needs.
Exceptions
Refunds may be denied if:
- The request is made after the 14-day window
- We have reasonable evidence of fraud or abuse
- The purchase was made through an unauthorized reseller
Questions
If you have questions about our refund policy before purchasing, or if you need assistance with your playbooks, please contact us at support@theorlandogroup.com.
We're here to help ensure you get maximum value from our products.
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The Orlando Group LLC
Email: support@theorlandogroup.com
Our Commitment
We built these playbooks to help marketing leaders scale demand generation with confidence. If they don't deliver that value for you, we want to make it right.
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